Shipping policy

Shipping Policy

Processing Time
As all our pieces are handmade, please allow 2–4 business days for your order to be made and dispatched, unless otherwise stated on the product page.

Delivery Timeframes
We ship via Australia Post and local international carriers. Delivery timeframes vary by destination and are estimated by the carrier at checkout and on your tracking confirmation. For general delivery estimates, visit Australia Post's website or check the tracking details provided after dispatch.

Shipping Costs
Shipping costs are calculated at checkout based on your order and destination. We offer free shipping on Australian orders over $150 AUD. This threshold may be updated from time to time.

International Orders
International orders may be subject to customs duties, taxes, or import fees charged by your country upon arrival. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We are unable to predict or control these fees — please check with your local customs office if you have questions.

Delays
Delays caused by shipping carriers, customs processing, or events outside our control are not the responsibility of HAYLO & CO. We are unable to issue refunds or replacements for parcels delayed in transit.

Lost or Stolen Parcels
Once a parcel is marked as delivered by the carrier's tracking, HAYLO & CO is not responsible for loss or theft of the item. If your tracking shows delivered but you haven't received your parcel, please check with neighbours, your building manager, or local post office before contacting us. We're happy to help investigate with the carrier where possible.

Incorrect Address
Please double check your shipping address at checkout. We are not responsible for orders sent to an incorrectly provided address, and reshipment or replacement costs for address errors will be the customer's responsibility.

Contact Us
Questions about your order's shipping status? Contact us at contact@hayloandco.com with your order number.